• Experience of supporting Microsoft Modern Work technologies.
• Experience with Teams and SharePoint administration.
• General familiarity with a variety of M365 Admin Centres.
• Fundamental knowledge of IT Service Management (ITSM).
• Participate in 24x7 on-call rotation (Tier 3) for critical collaboration services including M365 (SharePoint Online, Teams, Power Platform, OneDrive, M365 Copilot etc.), Atlassian services (Jira & Confluence).
• Strong understanding of governance, security, and compliance concepts within Microsoft 365, with a willingness to learn and apply best practices in a structured environment.