• Strong knowledge of ServiceNow ITOM and ITSM and how the processes interact with each other.
• Experienced in Agile and Scrum, including writing and updating sprint stories.
• General familiarity with IT on-premise and cloud architectures and platforms: Linux & Windows Servers, Virtual Instances, Databases, Storage, Firewalls, Routers, AWS, Microsoft Azure, Google Cloud Platform.
• Good understanding of ITIL processes and best practices.
• 3 plus years of hands-on experience with ServiceNow ITOM and ITSM.
• ITIL Foundation Certification.