• Strong knowledge of ServiceNow CMDB and ITOM and how the health of the CMDB impacts ITOM and ITSM processes.
• Experienced in Agile and Scrum, including writing and updating sprint stories.
• General familiarity with IT on-premise and cloud. architectures: Linux & Windows Servers, Virtual Instances, Databases, Firewalls, Routers, AWS, Azure, etc
• Good understanding of ITIL processes and best practices
• 3 plus years of hands-on experience with ServiceNow ITOM and ITSM with a focus on the CMDB.
• ITIL Foundation Certification.